Illustrative example

Make the exception part of the workflow.

Design the normal route and the handover when information is missing.

The missing detail is part of the design.

This illustrative product-information workflow checks an incoming item before the next system receives it. The exception keeps its context and a clear owner.

Input

Receive the item

Carry the item identifier, source and required fields into the check. Define which fields are essential for this workflow.

Decision

Check the details

Complete input can continue. Missing required information goes to review. A repeated identifier needs the agreed duplicate rule.

Handoff

Route with context

Keep the item, missing detail and review reason together. Assign the reviewer in the scope before enabling the workflow.

After the check
Complete input → ContinueMissing detail → ReviewRepeated identifier → Apply duplicate rule

Use this as a review structure. Your store’s facts, systems and responsibilities determine the implementation.

Start with
the questions.

What starts the process?

An agreed input event starts the workflow. Record the source, item identifier and required fields so the next step has enough context to operate.

What information must be checked?

Check required fields and the item identifier. Define separate handling for complete, incomplete and duplicate input before connecting the destination system.

Who owns the cases that need review?

Name the owner in the agreed scope. The review handoff should include the item, the failed check and what is needed to continue; a missing field should not disappear silently.

From an example
to your store.

The useful next step is to compare this question with the actual journey, systems and information in your business. The scope should follow the evidence.

Discuss the work
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